Bibliographic citations
Roque, G., (2021). Diseño de un sistema de control mediante el uso de herramientas de calidad para el proceso administrativo de cotizaciones menores de la Municipalidad de Cayma, Arequipa 2018 [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/4382
Roque, G., Diseño de un sistema de control mediante el uso de herramientas de calidad para el proceso administrativo de cotizaciones menores de la Municipalidad de Cayma, Arequipa 2018 []. PE: Universidad Tecnológica del Perú; 2021. https://hdl.handle.net/20.500.12867/4382
@misc{renati/811536,
title = "Diseño de un sistema de control mediante el uso de herramientas de calidad para el proceso administrativo de cotizaciones menores de la Municipalidad de Cayma, Arequipa 2018",
author = "Roque Bolivar, Gabriela Ximena",
publisher = "Universidad Tecnológica del Perú",
year = "2021"
}
This research aims to design a control system through the use of quality tools, for the administrative process of lower contributions of the Municipality of Cayma.For the diagnosis, a survey was carried out among users, who concluded that the administrative process for lower contributions was deficient.Also, the concept of the Deming cycle (Plan, do, verify and act) was used for the planning and design of the control system.Finally, using the BSC DESIGNER ONLINE software, the implementation of the control system was simulated and a general progress of 87.47% was evidenced, which represents progress in the execution of the objectives set, favoring the analysis and control of the administrative process of contributions lower than the Municipality of Cayma.
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