Bibliographic citations
Rivera, M., (2022). Implementación de una herramienta para evaluar la trazabilidad en el levantamiento de observaciones y cumplimiento de acciones correctivas en el área de mantenimiento de un concesionario de vehículos [Universidad Tecnológica del Perú]. https://hdl.handle.net/20.500.12867/5500
Rivera, M., Implementación de una herramienta para evaluar la trazabilidad en el levantamiento de observaciones y cumplimiento de acciones correctivas en el área de mantenimiento de un concesionario de vehículos []. PE: Universidad Tecnológica del Perú; 2022. https://hdl.handle.net/20.500.12867/5500
@misc{renati/810894,
title = "Implementación de una herramienta para evaluar la trazabilidad en el levantamiento de observaciones y cumplimiento de acciones correctivas en el área de mantenimiento de un concesionario de vehículos",
author = "Rivera Pastrana, Milagros Ximena",
publisher = "Universidad Tecnológica del Perú",
year = "2022"
}
The purpose of this paper is to describe the implementation process and the improvement in the surveys of observations and measures to be taken in the face of unsafe actions and opportunities for improvement in the areas of the company, seeking to take immediate actions more effectively, committing the staff to participate in the reports or suggestions and the corrective actions. The methodology developed is descriptive and the development of the activities and steps from its evaluation to its implementation will be reflected in this report to later detail the points that are included in the report format, verifying compliance with each one of them through the comparison between generated and executed reports. The sample considered in this report is all the non-conformities received in the period from February to November 2021, with a total of 42 non-conformities in that period. Through this tool for the traceability of corrective actions, it was possible to report and raise observations in a timely manner, taking immediate actions for their containment, delegating a person in charge to correct the reports and committing to carry them out within a certain period to later be reviewed by the area. security and finally archived. From the investigation it is concluded that the implementation of the tool brought with it positive results and benefits in the management of non-conformities, thus demonstrating its effectiveness.
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