Bibliographic citations
Policarpio, O., (2021). Sistema de gestión por procesos para mejorar la efectividad de las operaciones de almacén en una empresa privada del sector farmacéutico [Tesis, Universidad Nacional de Ingeniería]. http://hdl.handle.net/20.500.14076/21806
Policarpio, O., Sistema de gestión por procesos para mejorar la efectividad de las operaciones de almacén en una empresa privada del sector farmacéutico [Tesis]. PE: Universidad Nacional de Ingeniería; 2021. http://hdl.handle.net/20.500.14076/21806
@misc{renati/711467,
title = "Sistema de gestión por procesos para mejorar la efectividad de las operaciones de almacén en una empresa privada del sector farmacéutico",
author = "Policarpio Rojas, Olenka Lis",
publisher = "Universidad Nacional de Ingeniería",
year = "2021"
}
This research was carried out in the company EUROFARMA PERÚ SAC, which will be called “The company“, located in the city of Lima, with foreign capital, dedicated to the production and marketing of pharmaceutical products, specifically in the warehouse area. The company outsources warehouse services through a Logistics Operator, also located in Lima. In the years that the company has in national territory, it has had a sustainable growth in the market; however, this growth has not been accompanied by an adequate development of operating processes, which have a profound impact on effectiveness in the organization. Currently, there are no formalized processes, the use of resources is not optimized, the achievement of results is not measured, the personnel do not know their functions, there are no development plans for the area or permanent training for the personnel. This disorganization is reflected in the high costs and time invested mainly, as well as the duplication of activities and information and the consequent demotivation of the personnel. The objective of this research is to design a process management system to improve the effectiveness of warehouse operations, considering that these are carried out in a logistics operator, and therefore the functions of the personnel must be delimited from those of the operator. The design of this process management system was developed taking into account the principles of process management, which help management identify, represent, design, formalize, control, improve and make more effective the organization's processes for achieve customer trust. The research concludes that the designed process management system improves effectiveness in the company. Effectiveness includes efficiency and effectiveness, with efficiency it is possible to optimize the use of resources, and with efficiency it is possible to meet the proposed objectives. This implementation proposal seeks to reduce unnecessary costs and time, eliminate duplication of functions, properly structure warehouse activities, and finally improve monitoring and control of the results obtained.
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