Bibliographic citations
Albinagorta, J., Camac, V. (2021). Implementación de la metodología 5s para mejorar la calidad del servicio de la biblioteca central de la Universidad Privada de Huancayo Franklin Roosevelt Huancayo – 2019 [Universidad Privada de Huancayo Franklin Roosevelt]. http://repositorio.uroosevelt.edu.pe/handle/20.500.14140/620
Albinagorta, J., Camac, V. Implementación de la metodología 5s para mejorar la calidad del servicio de la biblioteca central de la Universidad Privada de Huancayo Franklin Roosevelt Huancayo – 2019 []. PE: Universidad Privada de Huancayo Franklin Roosevelt; 2021. http://repositorio.uroosevelt.edu.pe/handle/20.500.14140/620
@misc{renati/690789,
title = "Implementación de la metodología 5s para mejorar la calidad del servicio de la biblioteca central de la Universidad Privada de Huancayo Franklin Roosevelt Huancayo – 2019",
author = "Camac Dextre, Velya",
publisher = "Universidad Privada de Huancayo Franklin Roosevelt",
year = "2021"
}
The objective of this study was to determine the level of improvement by implementing the 5S methodology in the quality of service of the Central Library of the Universidad Privada de Huancayo Franklin Roosevelt Huancayo - 2019. For this, the scientific methodology was used the type of research according to its function is applicative research because it is aimed at objectively solving process problems and the design is pre-experimental because the 5S methodology will be implemented and then perform a measurement of the variables to see what was the effect. The sample was 349 students. The survey technique was used and the instrument was a questionnaire. After validating the hypotheses, it is concluded that at a significance level of 0.05, the application of the 5S methodology significantly improves the quality of the library service at the Universidad Privada de Huancayo Franklin Roosevelt
This item is licensed under a Creative Commons License