Bibliographic citations
Balcázar, J., (2020). Nivel de satisfacción y consejería farmacéutica en pacientes diagnosticados o sospechosos para Covid-19 en boticas Mifarma Minka-Callao 2020 [Tesis, Universidad Privada de Huancayo Franklin Roosevelt]. http://repositorio.uroosevelt.edu.pe/handle/20.500.14140/235
Balcázar, J., Nivel de satisfacción y consejería farmacéutica en pacientes diagnosticados o sospechosos para Covid-19 en boticas Mifarma Minka-Callao 2020 [Tesis]. : Universidad Privada de Huancayo Franklin Roosevelt; 2020. http://repositorio.uroosevelt.edu.pe/handle/20.500.14140/235
@misc{renati/690505,
title = "Nivel de satisfacción y consejería farmacéutica en pacientes diagnosticados o sospechosos para Covid-19 en boticas Mifarma Minka-Callao 2020",
author = "Balcázar Castillo, Jimmy",
publisher = "Universidad Privada de Huancayo Franklin Roosevelt",
year = "2020"
}
User satisfaction is used as an indicator to evaluate health service interventions on the perceived quality of structure, processes and results. The objective was to determine the level of satisfaction regarding pharmaceutical counseling in patients diagnosed or suspected for COVID-19 in Boticas Mifarma Minka - Callao 2020. Method, the study was of applied type, descriptive design correlational, cross-sectional, the sample was 200 patients, the technique was the survey, questionnaire instrument of 22 items of closed response. Results. Of the patients surveyed, the highest proportion were women with 52%, 89.5% were aged between 31 - 50 years, 95% had higher level studies, 41% were cohabitants, 85.5% had dependent work and 73% were new patients. The average satisfaction regarding tangibility was 71% good and 2% very good; regarding security 67% good and 4% very good; regarding empathy 63% good and 3% very good; regarding reliability 69% good and 3% very good; regarding response capacity 67% good 1% very good
This item is licensed under a Creative Commons License