Bibliographic citations
Chavez, G., (2022). Liderazgo organizacional y servicio al cliente en un casino del Distrito de Miraflores, Lima – 2021 [Universidad Peruana de Las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/2393
Chavez, G., Liderazgo organizacional y servicio al cliente en un casino del Distrito de Miraflores, Lima – 2021 []. PE: Universidad Peruana de Las Américas; 2022. http://repositorio.ulasamericas.edu.pe/handle/upa/2393
@misc{renati/5979,
title = "Liderazgo organizacional y servicio al cliente en un casino del Distrito de Miraflores, Lima – 2021",
author = "Chavez Fernandez, Gloria Isabel",
publisher = "Universidad Peruana de Las Américas",
year = "2022"
}
The research carried out tries to determine what relationship the Organizational Leadership has in the Customer Service offered by the workers of a casino, located in the district of Miraflores in the year 2021. The sample that was projected for this work was 35 collaborators and 35 preferred customers. For this study, two instruments were used, implemented in two questionnaires, one to detail the leadership styles of the supervisors and heads in charge of each area and the second to determine the satisfaction level of customer service, for this data collection was carried out. applying the survey. The results were presented through tables and graphs. For this information processing, the SPSS version 25 program was used. Finally, it was determined that organizational leadership is significantly related to casino customer service.
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