Bibliographic citations
Fernandez, P., (2023). Resolución de conflictos y su relación con el clima laboral de los asesores de ventas y servicios del Banco de Crédito del Perú - Lambayeque 2020 [Universidad Católica Santo Toribio de Mogrovejo]. http://hdl.handle.net/20.500.12423/7322
Fernandez, P., Resolución de conflictos y su relación con el clima laboral de los asesores de ventas y servicios del Banco de Crédito del Perú - Lambayeque 2020 []. PE: Universidad Católica Santo Toribio de Mogrovejo; 2023. http://hdl.handle.net/20.500.12423/7322
@misc{renati/583727,
title = "Resolución de conflictos y su relación con el clima laboral de los asesores de ventas y servicios del Banco de Crédito del Perú - Lambayeque 2020",
author = "Fernandez Noriega, Pedro Francisco",
publisher = "Universidad Católica Santo Toribio de Mogrovejo",
year = "2023"
}
At present, bank workers face different challenges and obstacles in their daily work. These challenges affect employees, making it necessary for managers to have the ability to see ways to solve problems and offer a healthy environment; For this reason, this study had the general objective of determining the relationship between conflict resolution and the work environment of the sales and services advisers of the Banco de Crédito del Perú -Lambayeque 2020.Regarding the methodology, it had a quantitative approach, correlational level and nonexperimental design, in addition, the sample was census since it was made up of 85 collaborators. On the other hand, the test of Kilmann (1974) and CL-SPC - work environment of Sonia Palma Carrillo (2004) were used to measure the variables conflict resolution and work environment. Regarding the results, it was evidenced that the competing and complacent styles are negatively related to the work environment because the staff seeks to dominate conflicts; while the avoidance style, in which problems are dealt with diplomatically, was shown to be related to greater perceptions of an adequate work environment. Therefore, the company must learn to manage conflict and provide a healthy environment.
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