Bibliographic citations
Rengifo, K., (2022). Competencias adquiridas en el área de Recursos Humanos de una empresa privada de Lima Metropolitana [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/22197
Rengifo, K., Competencias adquiridas en el área de Recursos Humanos de una empresa privada de Lima Metropolitana []. PE: Pontificia Universidad Católica del Perú; 2022. http://hdl.handle.net/20.500.12404/22197
@misc{renati/539287,
title = "Competencias adquiridas en el área de Recursos Humanos de una empresa privada de Lima Metropolitana",
author = "Rengifo Huapaya, Kiara Carolina",
publisher = "Pontificia Universidad Católica del Perú",
year = "2022"
}
The aim of this report is to demonstrate the learnings achieved in the Diagnostic, Intervene and Evaluate competences during the eight months as a pre-professional practitioner in a private company in Metropolitan Lima. In this sense, it was possible to identify important needs to attend to using instruments that were implemented such as focus groups and exit interviews. Based on the conclusions obtained from the diagnosis, the decision was to intervene in a specific population that were the sales managers. Thus, three trainings were designed and carried out that addressed different topics such as the importance of accompaniments with vendors, skills that a sales manager and a vendor must have, tools for better group management, considerations for holding an effective meeting of team, explanation of KPI's and remuneration system, among others. The results obtained showed that there were improvements in the performance of the sales managers after the training sessions. On the other hand, the Recruitment and Selection process was redesigned for sellers and telemarketers since certain adjustments were detected to be made in some phases. The analysis of results showed that the people selected were more aligned with the profile that the company was looking for due to the focus on competences and because there was greater rigor at each stage of the process. Therefore, it could be affirmed that the company improved in the evaluation of its candidates.
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