Bibliographic citations
Abanto, J., Huertas, C., Mariño, I., Quispe, L., Salinas, J. (2023). Business consulting – Capital Express Servicios Financieros S.A. [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/25121
Abanto, J., Huertas, C., Mariño, I., Quispe, L., Salinas, J. Business consulting – Capital Express Servicios Financieros S.A. []. PE: Pontificia Universidad Católica del Perú; 2023. http://hdl.handle.net/20.500.12404/25121
@mastersthesis{renati/538137,
title = "Business consulting – Capital Express Servicios Financieros S.A.",
author = "Salinas Valencia, Jelsson Ricardo",
publisher = "Pontificia Universidad Católica del Perú",
year = "2023"
}
Capital Express SAC is a company that started activities in Peru since 2018. It is focused on providing factoring services, a financing option that allows companies to obtain immediate liquidity for invoices that they have to collect through specialized entities. The service is aimed mainly at micro, small and medium-sized companies nationwide. Since 2019, as part of its strengths, it was part of APEFAC (Peruvian Factoring Association). The company has extensive experience in the field since 2009 where the parent company was founded in Chile, as part of its growth and in search of granting working capital for SMEs through factoring to a portion of the underserved population in northern Peru. In March 2022, the first headquarters in Trujillo opened. The aim of this business consulting is to identify the main problem which does not allow Capital Express to achieve its objectives. To find this key problem, various meetings were held between the group of consultants and the representatives of the organization, different methodologies and tools were used, such as the Complexity versus Benefit matrix. The Ishikawa Diagram was made to present the causes of the problem and through the interviews and surveys the qualitative and quantitative analyzes were carried out. It was possible to determine the reasons that originated the key problem, considering as such the absence of an adequate methodology for the management of operational risks throughout the entity. These results were compared with the Capital Express management area involved in this consultancy, it resulted in the approval of the matrix and its conclusions. The consultancy carried out focuses on proposing the preparation and implementation of an operational risk management plan taking the ISO 31000:2018 regulatory framework as a reference so that the company can achieve its strategic objectives in the area of operations. Therefore, an investment of S/ 734,306 per year is contemplated for the first year, having a rate of return on investment of 215 % and a NPV of S/ 7,205,338.
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