Bibliographic citations
Bonilla, N., (2022). Entre la precariedad y la empatía: los burócratas de la calle en la implementación del Programa Pensión 65 durante la pandemia del COVID-19 en Callería, Ucayali [Pontificia Universidad Católica del Perú]. http://hdl.handle.net/20.500.12404/22451
Bonilla, N., Entre la precariedad y la empatía: los burócratas de la calle en la implementación del Programa Pensión 65 durante la pandemia del COVID-19 en Callería, Ucayali []. PE: Pontificia Universidad Católica del Perú; 2022. http://hdl.handle.net/20.500.12404/22451
@misc{renati/527391,
title = "Entre la precariedad y la empatía: los burócratas de la calle en la implementación del Programa Pensión 65 durante la pandemia del COVID-19 en Callería, Ucayali",
author = "Bonilla Watanabe, Naomi Julieta",
publisher = "Pontificia Universidad Católica del Perú",
year = "2022"
}
Pension 65 is a social program that aims to ensure the well-being of older adults in highly impoverished conditions through a non-contributory pension and various interventions. This research focuses on the implementation of this program in the Callería district, Ucayali, during the Covid-19 pandemic. Thus, the question that guides the study is how the implementation of the Pension 65 National Solidarity Assistance Program has been affected during the Covid-19 pandemic in the Callería district, Ucayali? The research applied a qualitative observational design with information collection tools that prioritized fieldwork and conducted semi-structured in-depth interviews. Additionally, non-participant and participant observations were made together with street level bureaucrats, those in charge of implementing the program directly with citizens and representing the State. From a retrospective approach to implementing public policies and using the street level bureaucrat theory, the thesis emphasizes that street bureaucrats use their discretion in a context of many difficulties and challenges that increased during the pandemic. Furthermore, the work by these officials is precarious and governed by a State that puts them in conditions with many limitations. Faced with this, officials use various discretionary strategies to deal with their work, often at the cost of their well-being because there is an emotional and normative aspect to their interactions with citizens. In conclusion, it is argued that the street level bureaucrats’ discretionary actions allow a smoother implementation of the program during a public health crisis.
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