Bibliographic citations
Huamán, D., (2017). Propuesta de mejora de la gestión del proceso de laboratorio aplicando BPM para disminuir los costos de operación en la empresa Chimú Agropecuaria S.A. [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10181
Huamán, D., Propuesta de mejora de la gestión del proceso de laboratorio aplicando BPM para disminuir los costos de operación en la empresa Chimú Agropecuaria S.A. [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/10181
@misc{renati/524757,
title = "Propuesta de mejora de la gestión del proceso de laboratorio aplicando BPM para disminuir los costos de operación en la empresa Chimú Agropecuaria S.A.",
author = "Huamán Herreros, Dominga Licide",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT This work has the general objective, reduce operating costs, by proposing improved management in applying BPM Business Process Chimú Agropecuaria, because during the development of this research, we detect different factors influencing directly in operating costs of sample analysis. Among the factors with the highest incidence according to the results of the prioritization matrix and Pareto are: - Lack of Standardization of times, in the process of sample analysis. - Hand of unskilled labor (personal grade of primary and secondary education). - Cuts plan needs (shortages of materials). - Sending samples agencies (demand of man hours). - Lack of implementation of procedures (Reprocessing of analysis). These factors were analyzed carefully, giving different solutions to them, achieving the following results: - Standardization of times was performed, considering the application of procedures and evaluating new equipment and improvement alternatives, which has reduced to 34.4% average analysis time, generating savings of S / 111,045.60 per year. Likewise, it has been possible to determine the workforce needed to meet demand and reduce analysis times, for example: Crude Protein analysis was reduced from 2.9 hours to 6.9 minutes. - Implementation of ISO 17025 , this standard has allowed us to regulate the use of procedures, have a program of recruitment, meet a training program ; which directly influences the quality improve customer service and increase the level of confidence. - Study Times, reprogramming shipping of samples was performed by agency , resulting in the reduction of 48% in male inverted for the picking up of samples , hours so it will also facilitate a better staff scheduling , to perform the analyzes and reduce the time of delivery of results . - Prioritization Matrix materials ( MRP) Laboratory was performed according to the level of criticality in the process , this will improve the supply of materials at the right time, avoiding delays in testing and / or sending samples to laboratories Third .
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