Bibliographic citations
Vigo, C., (2016). Factores presentes en la eficacia de la evaluación de créditos pyme de Financiera Confianza S. A. A. – Agencia Trujillo, distrito Trujillo - 2016 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10139
Vigo, C., Factores presentes en la eficacia de la evaluación de créditos pyme de Financiera Confianza S. A. A. – Agencia Trujillo, distrito Trujillo - 2016 [Tesis]. PE: Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/10139
@misc{renati/522403,
title = "Factores presentes en la eficacia de la evaluación de créditos pyme de Financiera Confianza S. A. A. – Agencia Trujillo, distrito Trujillo - 2016",
author = "Vigo Rolando, Carlos Eduardo",
publisher = "Universidad Privada del Norte",
year = "2016"
}
ABSTRACT The microfinance sector is constantly growing in Peru and thus has increased the level of competition from companies in this category, one of the enterprises that wants to take place in the market is Financiera Confianza S.A.A. and in order to be consolidated in the market it needs to provide good quality of service so the customers can be totally satisfied. In the present work Financiera Confianza – Agencia Trujillo, Distrito Trujillo - 2016 is especifically analyzed. After a study was performed 3 factors were found that afected the eficiency of credit pyme evaluation and these factors are: analysis of activities, credit evaluation and analysis of time; the common thing found among these 3 factors is the time it takes to assist a customer. These factors bring two consequences; first an unsatisfied customer because the enterprise does not meet your expectations and this can give bad references about Financiera Confianza. The other goes to Financiera Confianza because low efficiency generates low productivity. In conclusion there should be an improvement with customer service that way the efficiency of the evaluation of pyme credits will increase and so the productivity.
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