Bibliographic citations
Menor, N., (2022). Satisfacción laboral y calidad del servicio en los trabajadores del archivo central del Ministerio de Transportes y Comunicaciones, año 2021 [Universidad Peruana de las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/1610
Menor, N., Satisfacción laboral y calidad del servicio en los trabajadores del archivo central del Ministerio de Transportes y Comunicaciones, año 2021 []. PE: Universidad Peruana de las Américas; 2022. http://repositorio.ulasamericas.edu.pe/handle/upa/1610
@misc{renati/5215,
title = "Satisfacción laboral y calidad del servicio en los trabajadores del archivo central del Ministerio de Transportes y Comunicaciones, año 2021",
author = "Menor Torres, Nelly",
publisher = "Universidad Peruana de las Américas",
year = "2022"
}
The general objective of the study was to establish the relationship between job satisfaction and quality of service in the workers of the central file of the Ministry of Transport and Communications, year 2021. The methodology was based on a quantitative approach, of a basic type, with a design non-experimental, cross-sectional and correlational in scope. The population was 22 workers, attending a census sample made up of 22 workers in total. The technique used was the survey, collecting the information through two questionnaires. The results were processed through Microsoft Excel and SPSS v.25 software. In the results, it was obtained that 50% of the collaborators report a high level of job satisfaction, while 54.5% rate the quality of the service provided in the file as a good level, in contrasting hypotheses it was determined by means of the Spearman's Rho correlation test a positive correlation coefficient r = 0.724, indicating a direct relationship of high magnitude between the variables, and a level of significance p-value = 0.000 that is lower than the established statistical level (p <0.05) , led to the rejection of the null hypothesis and acceptance of the general hypothesis. Concluding that: There is a direct relationship of high and significant magnitude between job satisfaction and quality of service in the workers of the central file of the Ministry of Transport and Communications, year 2021.
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