Bibliographic citations
Llique, G., (2015). Impacto de la implementación de un sistema de gestión de la calidad basado en la norma ISO 9001: 2008 en la empresa Unimaq S.A - sucursal Cajamarca - área de servicios, en la satisfacción del cliente [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/7081
Llique, G., Impacto de la implementación de un sistema de gestión de la calidad basado en la norma ISO 9001: 2008 en la empresa Unimaq S.A - sucursal Cajamarca - área de servicios, en la satisfacción del cliente [Tesis]. PE: Universidad Privada del Norte; 2015. https://hdl.handle.net/11537/7081
@misc{renati/521036,
title = "Impacto de la implementación de un sistema de gestión de la calidad basado en la norma ISO 9001: 2008 en la empresa Unimaq S.A - sucursal Cajamarca - área de servicios, en la satisfacción del cliente",
author = "Llique Gallardo, Gilmer Rafael",
publisher = "Universidad Privada del Norte",
year = "2015"
}
ABSTRACT This thesis shows the implementation of a Quality Management System based on the international standard ISO 9001: 2008 in a company that sells light machinery. This proposal seeks to respond to customer demands, the organization, and improve performance. The objective of this study is to analyze the current situation of the company and thereby implement the Quality Management System, proving that through the development and implementation thereof, will improve competitiveness and achieve a high degree of customer satisfaction. To make the implementation of the Quality Management System was used as a tool to study the ISO 9001: 2008, which was revised and interpreted each of its requirements in eight chapters, a diagnosis was made according to those requirements established by identifying standard observations in quality management and process improvement identified for the scope of the quality management system. First the processes involved directly with the course of business, analysis of the current situation of the company were identified. Having identified the main processes and laid the foundation of the company online, they are mapped, validated processes that require it so that met the requirements of the standard, for it was drafted the Quality Manual that aims to describe the Quality Management System including the scope, quality policy and organizational structure, also was drawn in the Organization Manual and aligned to the policy, mission, vision and corporate values of the company functions. We proceed to present the strategic plan of implementation of Quality Management System where the activities to do with their respective officers, the implementation schedule are set. Finally, conclusions regarding the work done will be presented regarding the implementation of the Quality Management System and recommendations to keep the system functioning properly and according to the requirements of ISO 9001: 2008.
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