Bibliographic citations
Leiva, A., (2020). Impacto de la metodología Lean Warehousing en la productividad del proceso de despachos de la empresa estatal Serpost, Los Olivos, 2019 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/26045
Leiva, A., Impacto de la metodología Lean Warehousing en la productividad del proceso de despachos de la empresa estatal Serpost, Los Olivos, 2019 [Tesis]. PE: Universidad Privada del Norte; 2020. https://hdl.handle.net/11537/26045
@misc{renati/519751,
title = "Impacto de la metodología Lean Warehousing en la productividad del proceso de despachos de la empresa estatal Serpost, Los Olivos, 2019",
author = "Leiva Sánchez, Aquiles Félix",
publisher = "Universidad Privada del Norte",
year = "2020"
}
The present study aims to determine the impact of the Lean Warehousing methodology on the productivity of the dispatch process in the state company SERPOST, located in the district of Los Olivos during the year 2019. For this purpose, an introductory chapter has been developed, where the international, national and local problematic reality on the studied subject is exposed, followed by the formulation of the problem, the justification, the objectives and the hypothesis of the research. In the second part, the researches that precede this study are show and the theory based on the concepts of Lean Warehousing and the productivity in the dispatch process. Then, in the third part everything related to the methodology of the investigation is presented, detailing the information about the design and type of the investigation, as well as the instruments and techniques for the data collection. After that, in the fourth part, the profile of the state-owned company SERPOST is developed, including the analysis of the DOP and DAP; furthermore, Ishikawa and Pareto's analysis determine that the lack of methodology in the dispatch processes, the lack of standardization of procedures, the lack of formats for measurement and the absence of indicators represented 80% of the problem related to the company's dispatch process. At the same time, through the application of Lean Warehousing tools, the 5S methodology and the Andon methodology, it would be possible to increase the orders with respect to the initial scenario, which in monetary figures translates into a NPV of S/. 144,428 soles and an IRR of 57.17%. Next, the discussion and conclusions of the investigation are developed, where it is obtained that the application of the methodology Lean Warehousing if it has a positive impact in the productivity of the process of delivery in the company SERPOST and that, in addition, the investment is profitable. Finally, the author exposes the recommendations because of the research process, selection and elaboration of the scientific material.
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