Bibliographic citations
Moreno, H., Zavala, L. (2020). Propuesta de mejora para reducir los costos en el proceso logístico y en la calidad de servicio de la empresa Ferrocentro S.A.C [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/24117
Moreno, H., Zavala, L. Propuesta de mejora para reducir los costos en el proceso logístico y en la calidad de servicio de la empresa Ferrocentro S.A.C [Tesis]. PE: Universidad Privada del Norte; 2020. https://hdl.handle.net/11537/24117
@misc{renati/518466,
title = "Propuesta de mejora para reducir los costos en el proceso logístico y en la calidad de servicio de la empresa Ferrocentro S.A.C",
author = "Zavala Gutiérrez, Lenin James",
publisher = "Universidad Privada del Norte",
year = "2020"
}
The following research work has as main objective to determine the impact that the proposed improvement in the logistics process and the quality of service of the company Ferrocentro SAC has. This company, belongs to the hardware sector, is in the district of La Esperanza, in the province of Trujillo-Peru. The application of the Ishikawa diagram determines all the root causes that generate high costs within the logistics process of the company Ferrocentro SAC. Similarly, to perform the diagnosis of the quality of service that the company manages, the same tool is used, and a survey applied to 44 clients. After knowing and analyzing the root causes for the problem of high cost and poor quality of service, using a Pareto and a prioritization matrix, it is possible to filter the most relevant causes for the study which are: No classification for products (ABC), purchasing planning, low turnover stocks, expiration or obsolescence of products, disorderly facilities, poor product handling and competition of poor personnel are not carried out. The following improvement tools were proposed to reduce the high levels in the logistics process of the hardware company and improve the quality of service. First, the application of training for personnel in the logistics, sales and warehouse areas is proposed. Likewise, the application of the ABC methodology is proposed, to classify the products with the highest turnover. On the other hand, the application of demand forecasts is outlined, for the 5 products with the highest turnover, in order to anticipate their demand in time and avoid emergency orders. The company must buy software, for the management of its Kardex, which will improve inventory management more efficiently and effectively. For a better distribution and order of the facilities, the 5S tool must be applied and finally two management indicators are proposed, to optimize merchandise deliveries. The improvement proposal will have a positive impact on the logistics process of the Ferrocentro SAC company. Reducing your current costs from S / 39 023.02 to S / 33 950.03 in one year. Generating an income that translates as a saving of S / 5 072.99 for year 1. It can also be said that the proposals for improvement are viable, because the economic indicators (VAN, TIR and B/C) have the following results: S / 5 852.33, 87% and S / 2.83 respectively.
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