Bibliographic citations
Montalván, S., (2018). Propuesta de mejora de los procesos del área de operaciones de servicios para la optimización de recursos de Tecnocargo S.A.C. [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/13682
Montalván, S., Propuesta de mejora de los procesos del área de operaciones de servicios para la optimización de recursos de Tecnocargo S.A.C. [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/13682
@misc{renati/515726,
title = "Propuesta de mejora de los procesos del área de operaciones de servicios para la optimización de recursos de Tecnocargo S.A.C.",
author = "Montalván Elías, Sheyla Alejandra",
publisher = "Universidad Privada del Norte",
year = "2018"
}
This research creates a proposal to improve the processes of the department of services Operations in order to optimize the resources of Tecnocargo’s Cargo Agency in 2017, due to the fact that the shipments have not been coordinated in an optimal way, generating delays in the imports and exports of its customers, which is why the company has decreased the number of shipments it provides support compared to previous years and seeks to improve the service, and optimize resources for greater profitability the company. The study is a non-experimental, descriptive research whose methodological design is transversal. The collection of information will be done through a checklist that will be made to the import and export orders that the company has handled in 2017 to know the deficiencies of the process, the checklist will be applied to the total of orders of the company in 2017 The First Chapter, includes the Problem Statement: How will the proposed improvement of the service operations area processes affect the optimization of Tecnocargo SAC resources? as well as the objective: Propose an improvement of the processes of the Service Operations area for optimization of the resources of the Cargo Agency Tecnocargo SAC It also contains the justification and specific objectives. The Second Chapter, includes the theoretical framework and definition of basic terms, followed by the third chapter that includes the development of the methodology. The Fourth Chapter, includes the development, presentation and the Fifth Chapter, includes discussion of results each of the objectives, conclusions and recommendations of this work.
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