Bibliographic citations
Jaque, J., Huaman, L. (2017). Rediseño de proceso aplicado a la gestión de cambio de datos de una empresa financiera de Lima Metropolitana [Trabajo de investigación, Universidad Privada del Norte]. https://hdl.handle.net/11537/12630
Jaque, J., Huaman, L. Rediseño de proceso aplicado a la gestión de cambio de datos de una empresa financiera de Lima Metropolitana [Trabajo de investigación]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12630
@mastersthesis{renati/514742,
title = "Rediseño de proceso aplicado a la gestión de cambio de datos de una empresa financiera de Lima Metropolitana",
author = "Huaman Soldevilla, Luis Fernando",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT In this research it is proposed to implement the redesign to optimize the Management process of Changing Data applying Business Process Management, in which it is identified Customer’s uptake and satisfaction as the main process which supports that achievement of strategic aims agreed by the company. The research was obtained of a sample of three hundred Agency employees with Management participation of the Financial Institution. The design of this research is of not experiment type, of transversal or transactional character , for which it is obtained information through a specific time to doing an inference with regard to changes and effects that the important support process have in respect to operative process. Of collected data in this research, it is obtained as a result an improvement of 80% doing the redesign to the support process and as effect this helps to be able to fulfill the proposed aims by the company. KEY WORDS: company, business process management, process redesign.
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