Bibliographic citations
Araujo, B., Fuentes, A. (2021). Implementación de un aplicativo móvil y su influencia en la calidad de atención en la Clínica Médica Primavera 2019 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/26955
Araujo, B., Fuentes, A. Implementación de un aplicativo móvil y su influencia en la calidad de atención en la Clínica Médica Primavera 2019 [Tesis]. PE: Universidad Privada del Norte; 2021. https://hdl.handle.net/11537/26955
@misc{renati/514452,
title = "Implementación de un aplicativo móvil y su influencia en la calidad de atención en la Clínica Médica Primavera 2019",
author = "Fuentes Joo, Aubry Stephanie",
publisher = "Universidad Privada del Norte",
year = "2021"
}
The present investigation entitled “Implementation of a mobile application and its influence on the quality of care in the Medical Spring 2019 clinic“, is a quantitative approach investigation with a quasi-experimental design and explanatory level that aims to determine the influence of a mobile application in the quality of care provided to patients at the Primavera Medical Clinic in the city of Lima in 2019. The hypothesis formulated is “There is a significant influence between the mobile application in the quality of care provided to patients at the Primavera Medical Clinic in the city of Lima in 2019, based on the fact that the mobile application developed is focused on the responsiveness and reliability that the clinic must provide to its patients. A questionnaire was used as an instrument for data collection and a survey as a technique. The questionnaire is made up of a series of structured questions that served to obtain information that corroborates the hypothesis. In relation to the size of the sample, the following parameters were taken into account, such as the size of the population, margin of error and the level of confidence. For data analysis, the SPSS tool was used. The results found indicate that the correlation coefficient (Rho Spearman) equal to -0.376, this means that each implementation of a mobile application will represent 37.6% of the quality of care variable, which is inversely proportional.
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