Bibliographic citations
Cenas, L., (2017). Implementación de un chatbot y su influencia en el proceso de atención a las unidades descentralizadas de la SUTRAN 2016 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/11292
Cenas, L., Implementación de un chatbot y su influencia en el proceso de atención a las unidades descentralizadas de la SUTRAN 2016 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/11292
@misc{renati/514086,
title = "Implementación de un chatbot y su influencia en el proceso de atención a las unidades descentralizadas de la SUTRAN 2016",
author = "Cenas Vásquez, Lennin Percy",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The current research has a general problem. What is the influence of the implementation of a chatbot in the process of attention to the decentralized units of SUTRAN 2016? The general objective is to determine the influence of the implementation of a chatbot in the process of attention to the decentralized units of the SUTRAN 2016. The study was of an Experimental type and a quasi - Experimental design, the population in study was composed of all the processes of attention to decentralized units of the Superintendency of road transport of people, goods and cargo 2016 and the sampling is not probabilistic for convenience of a size equal to 55, the data was obtained through the completion of a questionnaire from a Likert type scale, the data was tabulated and processed in the statistical package SPSS Version 24.0. The results indicate a positive influence of the implementation of a chatbot in the process of attention to the decentralized units of SUTRAN 2016. (sig. bilateral = 0.018 < 0.05; Rho = 0.317*). KEYWORDS: chatbot, AI, NLP, ML, process.
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