Bibliographic citations
Rudas, W., (2022). Impacto de la aplicación de la norma ISO 9001:2015 en la gestión de la calidad en la empresa de servicios generales Cashuamarca EIRL Cajamarca [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/30719
Rudas, W., Impacto de la aplicación de la norma ISO 9001:2015 en la gestión de la calidad en la empresa de servicios generales Cashuamarca EIRL Cajamarca [Tesis]. PE: Universidad Privada del Norte; 2022. https://hdl.handle.net/11537/30719
@mastersthesis{renati/513475,
title = "Impacto de la aplicación de la norma ISO 9001:2015 en la gestión de la calidad en la empresa de servicios generales Cashuamarca EIRL Cajamarca",
author = "Rudas Gallardo, Walter",
publisher = "Universidad Privada del Norte",
year = "2022"
}
At present, organizations are looking for ways to increase the quality of service to customers in products and services, under this context in this research work it was evidenced how the implementation of a standard brings significant improvements in an adequate attention of our customers customers. For this case, the ISO 9001: 2015 Standard was applied in the quality management of the Cashuamarca EIRL General Services company, with the main objective of determining the impact of the application of the ISO 9001: 2015 Standard on the quality management of the company Cashuamarca EIRL The study carried out presents the hypothetical-deductive method, the design is experimental, the type of research is applied. Therefore, we worked based on four dimensions for the diagnosis dimension, a questionnaire was used as an instrument as required by the Standard. By virtue of the above, it is concluded that the impact of the application of the ISO 9001: 2015 Standard in the quality management of the company Cashuamarca EIRL achieved an average of 3 qualified as Important Impact, that is, it influences productivity, in the economic benefits and the results of the company. The diagnosis of the current situation of the company Cashuamarca E.I.R.L determines that of the 100% of the requirements demanded by the ISO 9001: 2015 Standard, only 15.79% are met. The process analysis of the Cashuamarca EIRL company achieved continuous improvement, increasing the degree of customer satisfaction by 19.3%, the process map was modified, the Strategic Process, Management Process of the General Directorate and Control Management of QMS Quality, as well as the Support Support Process was modified. The application model of the ISO 9001: 2015 Standard of the Cashuamarca E.I.R.L company has been drawn up for a period of approximately 12 months, until the certification audit. The benefits for the improvement in the quality management of the Cashuamarca E.I.R.L company according to the economic and cost-benefit analysis of the SGC of the implementation proposal presents a NPV of S /. 74,564.61 that determines that it is a viable and profitable option that will benefit the company.
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