Bibliographic citations
Bazán, C., Pereda, S. (2017). Propuesta de mejora en la gestión operacional y logística para incrementar la rentabilidad de la empresa DHL Supply Chain Ltda. sede Lapa - Sao Paulo [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12757
Bazán, C., Pereda, S. Propuesta de mejora en la gestión operacional y logística para incrementar la rentabilidad de la empresa DHL Supply Chain Ltda. sede Lapa - Sao Paulo [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12757
@misc{renati/509201,
title = "Propuesta de mejora en la gestión operacional y logística para incrementar la rentabilidad de la empresa DHL Supply Chain Ltda. sede Lapa - Sao Paulo",
author = "Pereda Duclos, Silvia Beatriz",
publisher = "Universidad Privada del Norte",
year = "2017"
}
The present research work was carried out in the company DHL SUPPLY CHAIN LTDA. Headquarters Lapa Sao Paulo, and aimed to increase profitability. The research problem lies in the internal process which was analyzed and evaluated in this work, which verified that there is no good supervision in the work techniques. The processes were performed as workers believed they should be cutting or bypassing some processes. By means of the analysis of time studies, the required data of clock time, normal time and standard time of the outbound process without improvement implementation were obtained. Being the result of the clock time equal to 29.85 minutes, normal time equal to 26.87 minutes and the standard time to 32.35 minutes; by means of this standard time we had a total of 3656 expected dispatches per year. Where we were not meeting the target of 30 minutes by general expedition of the process of outbound, by which we stopped servicing a total of 8172 orders per year. Process analysis was performed. The standard time was reduced to 18.01 minutes for requested orders, having a reduction of 14.34 minutes of the previous average standard time which was 32.34 minutes per requested order. We met the indicators proposed during the development of the improvement project. We obtained a reduction of area from 910 m2 to 862 m2 thus reducing the area of Oracle spot of the Lapa headquarters and making use of the stock and administrative area in a more efficient and efficient. We concluded a new improved operations diagram, where we obtained a total of 80% of productive activities of the whole process, amounting to 16 activities. And the remaining 20% to unproductive activities being a total of 4 activities. A new cycle time of 5.91 minutes per requested order was extracted, being the billing process, where the processes of analysis of modal and picking were combined, the sum of their activities being equal to 4.61 minutes per requested order. A forecast of 19701.5 expected shipments per year was obtained, considering the standard time of 18.01 minutes, with an increase of 7,874 orders requested per year. By complying and passing the indicator of 11827 orders requested per year. We obtained the approval of the purchase of new collectors (RFID), where we started to automate some outbound and inventory activities, thus helping with the reduction of the times analyzed. The economic and financial evaluation of the proposals for improvements in the logistic operational area of the Company DHL Supply Chain LTDA. Lapa Sao Paulo Headquarters This evaluation showed a NPV of S /. 195.573.50, a TIR of 107% and a profit / cost of S /. 3.90 for each inverted sun. Of these 3 results, it is concluded that the project is profitable.
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