Bibliographic citations
Guerra, C., Vásquez, O. (2016). Influencia del desempeño laboral en la cartera vencida de la agencia Metro Ovalo Papal – Scotiabank Trujillo – 2016 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/10030
Guerra, C., Vásquez, O. Influencia del desempeño laboral en la cartera vencida de la agencia Metro Ovalo Papal – Scotiabank Trujillo – 2016 [Tesis]. PE: Universidad Privada del Norte; 2016. https://hdl.handle.net/11537/10030
@misc{renati/508816,
title = "Influencia del desempeño laboral en la cartera vencida de la agencia Metro Ovalo Papal – Scotiabank Trujillo – 2016",
author = "Vásquez Vásquez, Omar Iván",
publisher = "Universidad Privada del Norte",
year = "2016"
}
This research aims to determine to what extent influences job performance NPLs of the Metro Agency Ovalo Papal - Trujillo Scotiabank - 2016. It also analyzes the case of Banco Scotiabank branch Metro Ovalo Papal in relation to job performance and portfolio defeated, because the main activity in this agency is the placement of funds and a measure which has been the performance of this activity by employees is by the situation of NPLs. The investigation is justified because it will be a theoretical contribution that will serve as a source of information for the institution in which it held generating a whole monitoring system to measure the performance of employees. The research is not experimental, descriptive, correlational and was conducted by obtaining information from the performance variable and nonperforming loans in its dimensions that are Portfolio growth and productivity for the first and number of customers and NPLs for the second . It concludes that job performance influences the NPLs of the Metro Agency Ovalo Papal - Trujillo Scotiabank - 2016 according to the results of the application of the chi square test gets a value of 22.7. The level of job performance of the staff of the Agency Metro Ovalo Papal - Scotiabank Trujillo has had varying levels, ie has been positive and has also had falls, which shows that the sector is subject to significant variations according to the season in which it is located. NPLs in the Agency Metro Ovalo Papal - Trujillo Scotiabank has had a stable behavior, only with some variations that have meant the increase, but does not affect the operations of the institution.
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