Bibliographic citations
Enriquez, M., (2021). Diseño e implementación de un sistema web bajo el enfoque BPM, para la mejora del trámite de acreditación anticipada de los asegurados activos de la Oficina de Normalización Previsional, 2020 [Universidad Peruana de Las Américas]. http://repositorio.ulasamericas.edu.pe/handle/upa/1355
Enriquez, M., Diseño e implementación de un sistema web bajo el enfoque BPM, para la mejora del trámite de acreditación anticipada de los asegurados activos de la Oficina de Normalización Previsional, 2020 []. PE: Universidad Peruana de Las Américas; 2021. http://repositorio.ulasamericas.edu.pe/handle/upa/1355
@misc{renati/5038,
title = "Diseño e implementación de un sistema web bajo el enfoque BPM, para la mejora del trámite de acreditación anticipada de los asegurados activos de la Oficina de Normalización Previsional, 2020",
author = "Enriquez Verona, Miguel Martin",
publisher = "Universidad Peruana de Las Américas",
year = "2021"
}
The purpose of this project is to design and implement a web system under the BPM approach, to improve the early accreditation process for active insured persons from the Social Security Normalization Office. This process of implementing the web system under the BPM approach will help us to improve customer service, according to the approach made in the hypotheses of this research This thesis is structured through 4 chapters, which are distributed: Research problem, Theoretical framework, Research methodology and Research results. The results for the pre-test show that 81.06% of the collaborators who were interviewed indicated a low level, in relation to the advance accreditation process in the active insured persons of the Social Security Normalization Office, while 18.94% obtained a medium level. The results for the post-test indicate that 8.33% of the personnel approached indicated a medium level in relation to the advance accreditation process in the active insured persons of the Social Security Normalization Office, while 91.67% indicated a high level.
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ENRIQUEZ VERONA.pdf Restricted Access | 3.27 MB | Adobe PDF | View/Open Request a copy |
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