Aportes en la implementación del portal B2B de proveedores de Promart Homecenter

Abstract

Promart Homecenter is a home improvement store, part of Intercorp Group, the beginning of their operations was in September 2011 and currently has 31 stores nationwide, and with a view to opening two more stores this 2020. This project analyzes the contributions made in the implementation of the Promart Homecenter B2B Supplier Portal, which began in the increase of purchase orders and the opening of new stores. These problems occurred mainly in the areas that has more contact with suppliers, which are: 1. Logistics, the purchase orders were sent by email and on many occasions the supplier indicated that the email did not was received, appointments were made through a cell phone number, which generated congestion on the line making communication difficult, at the time of dispatch, the packing list was sent by mail and validated against the order manually, generating delays in the validation, which caused some suppliers to go to dispatch without having previously sent their packing list. 2. Commercial, the vast majority of suppliers were constantly calling to find out the rotation of their products in the stores, to know if there was a purchase need for that week or not. 3. Financial, once the merchandise was delivered the suppliers proceeded to send their invoices, the drawback was that they invoiced more than one order in an invoice, or the amounts of the invoice versus the order did not coincide. Participation in this project was in the certification of the portal and in the training of its correct use, this would become stages III and IV of the implementation project.