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Collao Díaz, Martín Fidel
Cabrera Bonilla, Jesus Orlando
Gallardo Mondragon, Andres Abelardo
2023-09-22T19:26:42Z
2023-09-22T19:26:42Z
2023
Cabrera Bonilla, J. O. & Gallardo Mondragon, A. A. (2023). Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/19014 (es_PE)
https://hdl.handle.net/20.500.12724/19014
Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimize the quality of airline service, including lean tools. The purpose of this research is to determine what research has been carried out on the quality of service and lean service in the commercial aviation sector based on a systematic review of the literature, in order that airlines can evaluate future improvement proposals to avoid dissatisfaction generated and improve your profitability. The findings show the various dimensions that are related to lean service, giving rise to new studies, its link with the commercial aviation sector and other service areas. Likewise, lean service in this sector could be applied and focus on reducing check-in times at airports or reducing boarding times. (es_PE)
application/pdf
eng
Universidad de Lima (es_PE)
info:eu-repo/semantics/openAccess (*)
https://creativecommons.org/licenses/by-nc-sa/4.0/ (*)
Repositorio Institucional Ulima
Universidad de Lima
Aeronautics, Commercial (en_EN)
Customer services (en_EN)
Lean manufacturing (en_EN)
Aeronaútica comercial (es_PE)
Servicio al cliente (es_PE)
Producción eficiente (es_PE)
Lean service and its implications in the quality of the service of the aircraft industry companies: A systematic review of the literature (es_PE)
info:eu-repo/semantics/bachelorThesis
Universidad de Lima. Facultad de Ingeniería y Arquitectura (es_PE)
Ingeniería Industrial (es_PE)
Título Profesional (es_PE)
Ingeniero Industrial (es_PE)
PE (es_PE)
https://purl.org/pe-repo/ocde/ford#2.11.04
http://purl.org/pe-repo/renati/level#tituloProfesional (*)
9481628
https://orcid.org/0000-0001-6874-4629
73047760
71277724
722026
Flores Pérez, Alberto Enrique
Quiroz Flores, Juan Carlos
Collao Diaz, Martin Fidel
https://purl.org/pe-repo/renati/type#tesis (*)
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