Bibliographic citations
Coronel, L., Toledo, Y. (2019). La calidad de servicio en el concesionario de alimentos de las instituciones universitarias privadas en el distrito de Los Olivos 2018 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/21053
Coronel, L., Toledo, Y. La calidad de servicio en el concesionario de alimentos de las instituciones universitarias privadas en el distrito de Los Olivos 2018 [Tesis]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/21053
@misc{renati/452214,
title = "La calidad de servicio en el concesionario de alimentos de las instituciones universitarias privadas en el distrito de Los Olivos 2018",
author = "Toledo Aldazabal, Yessica Mariela",
publisher = "Universidad Privada del Norte",
year = "2019"
}
This descriptive research work focuses on the quality of service in the food concessionaire of private university institutions in the district of Los Olivos 2018. The main objective is to determine the level of the dimensions of highest incidence, which has been taken as shows the students who work and weekend hours of the private university headquarters in the district of Los Olivos (UPN, UCV, UCH), giving a total of 4000 students, obtaining information was given through surveys which were made through the Servqual questionnaire, which was directed to 351 students who consume at the food concessionaire, to obtain said data, the sample calculation of the statistical method of the Comptroller of the Republic was made.It was obtained as a result that the level of dimension with the highest incidence is Tangibility, which gave a total of 1171 points, followed by empathy with 1183 points, security 1194 points, reliability, 1259 points and, finally, response capacity, who obtained a total of 1393 points.It is recommended to have greater consideration with respect to the dimension of responsiveness.
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