Bibliographic citations
Izquierdo, L., Lino, C. (2019). Nivel de calidad de servicio en el área de counter's de la empresa de Transporte Expreso Interprovincial Dorado S.A.C. Trujillo, 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/23337
Izquierdo, L., Lino, C. Nivel de calidad de servicio en el área de counter's de la empresa de Transporte Expreso Interprovincial Dorado S.A.C. Trujillo, 2017 [Tesis]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/23337
@misc{renati/450209,
title = "Nivel de calidad de servicio en el área de counter's de la empresa de Transporte Expreso Interprovincial Dorado S.A.C. Trujillo, 2017",
author = "Lino Zanoni, Christian Felipe",
publisher = "Universidad Privada del Norte",
year = "2019"
}
The present research has been carried out with the objective of measuring the level of quality of service in the counter area of the interprovincial express transport company Dorado SAC. The descriptive design was used, the use of the survey technique with 22 elements for the data collection, validated by means of the application of the Cronbach's Alpha coefficient. A target population of 200 clients was identified, with a sample of 132 clients of the interprovincial express transport company Dorado SAC. The results of the investigation allowed to measure the level of quality of service in the counter area of the interprovincial express transport company Dorado SAC. In this way, it has been achieved that the level of service quality in the counter area of the interprovincial express transport company Dorado SAC is at a good level, since the company has it concerned about the problems and doubts of its customers, as well as the customer service provided.
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