Bibliographic citations
Alvarez, L., Rios, M. (2019). Software de análisis de sentimiento en la evaluación de la satisfacción de los visitantes del sector turismo de Trujillo, 2018 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/23822
Alvarez, L., Rios, M. Software de análisis de sentimiento en la evaluación de la satisfacción de los visitantes del sector turismo de Trujillo, 2018 [Tesis]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/23822
@misc{renati/449427,
title = "Software de análisis de sentimiento en la evaluación de la satisfacción de los visitantes del sector turismo de Trujillo, 2018",
author = "Rios Chacon, Miguel Angel",
publisher = "Universidad Privada del Norte",
year = "2019"
}
Tourism is a great axis for the world’s economy, this is no different in Peru and less in the city of Trujillo, which has a privileged geographical location and it is close from two of the largest pre-Incan culture’s urban centers. In addition to this, Trujillo’s historic downtown has a large number of museums within. This research is developed in the field of software development, aimed at improving the feedback process for the tourist centers of the city of Trujillo by capturing and analyzing the comments published on a Facebook Fan Page by the visitors. The present research work was carried out with the objective of analyzing the satisfaction of the visitors of the tourism sector in the city of Trujillo in 2018. The type of study is transversal. The data collection was carried out through a Facebook Fanpage and for the analysis of them the Sentiment Analysis System (S.A.S.), was used. This allows to know, in percentages, the satisfaction of the visitors to the tourist centers. In conclution, by applying the S.A.S you can know the strengths, opportunities, weaknesses and threats that each tourist center has. In addition, environmental policies are applied, eliminating the impression of physical surveys achieving savings in monthly economic income.
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