Bibliographic citations
Carrera, G., (2017). Propuesta de implementación de un sistema de gestión de calidad basado en la norma ISO 9001: 2015 para mejorar la eficacia de los procesos del Instituto Zegel IPAE [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12350
Carrera, G., Propuesta de implementación de un sistema de gestión de calidad basado en la norma ISO 9001: 2015 para mejorar la eficacia de los procesos del Instituto Zegel IPAE [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12350
@misc{renati/446668,
title = "Propuesta de implementación de un sistema de gestión de calidad basado en la norma ISO 9001: 2015 para mejorar la eficacia de los procesos del Instituto Zegel IPAE",
author = "Carrera Salazar, Gaby Miriasbell",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The present work had as general objective to improve the efficiency of the processes of the Institute Zegel IPAE through the proposal of implementation of a quality management system based on ISO 9001: 2015. First, a diagnosis of the current situation of the company under study will be made. The Quality area was selected, since it was diagnosed that they were the most critical in the company, due to the inefficiency of the processes and the generation of losses around it. Once the stage of the identification of the problems was completed, a diagnosis of the company was made, in which all evidence was taken into account to demonstrate the above. Likewise, calculations were made to determine the economic impact generated in the company of these problems represented in monetary losses. The proposed implementation is intended to contain standards that require documented systems to control the processes used to develop the educational service. These types of systems are based on the idea that there are certain elements that every quality management system must have under control, in order to ensure that services are delivered consistently and in accordance with the expectations of the client. Finally, with all the information analyzed and collected; and from the diagnosis that has been elaborated, an analysis of the results will be presented to be able to corroborate with quantitative data, the evidences presented and the improvement achieved with the development of the quality management system based on ISO 9001: 2015; to reduce or in some cases eradicate lost costs calculated previously
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