Bibliographic citations
Albarran, R., Carrera, F. (2017). Propuesta de mejora del tiempo de respuesta de devolución de dinero en una universidad privada de Lima 2016 - 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12637
Albarran, R., Carrera, F. Propuesta de mejora del tiempo de respuesta de devolución de dinero en una universidad privada de Lima 2016 - 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12637
@misc{renati/445602,
title = "Propuesta de mejora del tiempo de respuesta de devolución de dinero en una universidad privada de Lima 2016 - 2017",
author = "Carrera Salas, Fanny Alejandrina",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The development of the thesis entitled "Proposal for improvement of time money back in a private university in Lima 2016 - 2017" was created with the purpose of diminishing returns money for the concept of tuition at any of the forms that can be face to face and blended learning is done through The Sub Administrative Direction; therefore the delay in response time affects students and generate continuous complaints at a private university in Lima Branch. Process improvement contributes to the cost savings that could be generated when the proposed improvement is better articulated, well documented and accessible leading to a reduction in the amount of time required for a student managed to be treated in less time because the students must wait 10 days to 2 months so you can give them a solution to your application and because the university does not have defined processes. Therefore, the aim of the thesis will be to improve the response time students through a proposal process improvement money back, it will be reflected considering the objectives proposed in this thesis. KEYWORDS improve, return, time, process
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