Bibliographic citations
This is an automatically generated citacion. Modify it if you see fit
Camacho, N., (2023). Satisfacción laboral de los trabajadores de un centro spa, Lima - 2019 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/33912
Camacho, N., Satisfacción laboral de los trabajadores de un centro spa, Lima - 2019 [Tesis]. PE: Universidad Privada del Norte; 2023. https://hdl.handle.net/11537/33912
@misc{renati/441762,
title = "Satisfacción laboral de los trabajadores de un centro spa, Lima - 2019",
author = "Camacho Saenz, Nancy Milagritos",
publisher = "Universidad Privada del Norte",
year = "2023"
}
Title: Satisfacción laboral de los trabajadores de un centro spa, Lima - 2019
Authors(s): Camacho Saenz, Nancy Milagritos
Advisor(s): Albarran Taype, Rossmery
Keywords: Satisfacción en el trabajo; Recursos humanos; Satisfacción laboral; Significación de tareas; Reconocimiento personal; Condiciones laborales; Beneficios económicos; Job satisfaction; Working conditions; Tasks significance; Personal recognition; Economic benefits
OCDE field: https://purl.org/pe-repo/ocde/ford#5.02.04
Issue Date: 14-Apr-2023
Institution: Universidad Privada del Norte
Abstract: Esta investigación tiene como objetivo principal identificar el nivel de satisfacción laboral de los trabajadores de un centro Spa, Lima - 2019. En la formulación del problema la pregunta es: ¿Identificar cómo se desarrolla la satisfacción laboral de los trabajadores de un centro SPA, en Lima, 2019? La metodología, de la investigación es descriptiva, no experimental. Se utilizó el cuestionario de la Escala de Satisfacción Laboral, de Sonia Palma, validada por tres expertos, el cual está conformado por 27 preguntas, mediante el cual se evaluaron las dimensiones de condiciones laborales, significación de tareas, reconocimiento de personal y beneficios económicos. La muestra es censal ya que está representada por el total de la población que asciende a 94 trabajadores de ambos sexos del área administrativa y de atención al cliente. De los resultados se obtuvo que el 90.43% del personal calificó en nivel medio la satisfacción laboral y el 9.57% alto. Se recomienda realizar las acciones necesarias con el fin de corregir aspectos en las dimensiones condiciones de trabajo y beneficios económicos donde existe insatisfacción.
The main objective of this research is to identify the level of job satisfaction of the workers of a Spa center, Lima – 2019. In defining the problem, the main question is to identify how the job satisfaction of the workers of a SPA center is developed, in Lima, 2019. The methodology of the research is descriptive, not experimental. The Sonia Palma Job Satisfaction Scale questionnaire was used. This questionnaire is made up of 27 questions and has been validated by three experts. The result of the study is based on the census, comprising the total number of employees, which is a total of 94 workers of both sexes in the administrative and customer service area. The working conditions, task significance, and personal recognition were evaluated, as well as the economic benefits. From the results it was obtained that 90.43% of the staff rated job satisfaction at a medium level and 9.57% high. It is recommended to carry out the necessary steps to improve the working conditions of the employees and to increase economic benefits where there is dissatisfaction.
The main objective of this research is to identify the level of job satisfaction of the workers of a Spa center, Lima – 2019. In defining the problem, the main question is to identify how the job satisfaction of the workers of a SPA center is developed, in Lima, 2019. The methodology of the research is descriptive, not experimental. The Sonia Palma Job Satisfaction Scale questionnaire was used. This questionnaire is made up of 27 questions and has been validated by three experts. The result of the study is based on the census, comprising the total number of employees, which is a total of 94 workers of both sexes in the administrative and customer service area. The working conditions, task significance, and personal recognition were evaluated, as well as the economic benefits. From the results it was obtained that 90.43% of the staff rated job satisfaction at a medium level and 9.57% high. It is recommended to carry out the necessary steps to improve the working conditions of the employees and to increase economic benefits where there is dissatisfaction.
Link to repository: https://hdl.handle.net/11537/33912
Discipline: Administración
Grade or title grantor: Universidad Privada del Norte. Facultad de Negocios
Grade or title: Licenciado en Administración
Juror: Dusek Paz, Magnolia Jesus; Ñiquen Levy, Randolf Fernando; Flores Bazan, Maria Isabel
Register date: 4-Aug-2023
This item is licensed under a Creative Commons License