Bibliographic citations
Huamani, E., Leonard, R. (2019). Propuesta de un plan de mejora en el área de ventas para maximizar la calidad de atención al cliente en la Industria de Estampados Metálicos S. A. C. en el distrito de Lima, 2018 [Trabajo de suficiencia profesional, Universidad Privada del Norte]. https://hdl.handle.net/11537/14450
Huamani, E., Leonard, R. Propuesta de un plan de mejora en el área de ventas para maximizar la calidad de atención al cliente en la Industria de Estampados Metálicos S. A. C. en el distrito de Lima, 2018 [Trabajo de suficiencia profesional]. PE: Universidad Privada del Norte; 2019. https://hdl.handle.net/11537/14450
@misc{renati/440916,
title = "Propuesta de un plan de mejora en el área de ventas para maximizar la calidad de atención al cliente en la Industria de Estampados Metálicos S. A. C. en el distrito de Lima, 2018",
author = "Leonard Quiroz, Roger Michael",
publisher = "Universidad Privada del Norte",
year = "2019"
}
This investigation has as its objective to elaborate an improvement in sales in order to maximize the quality of service customer of the Industria de Estampados Metálicos S.A.C., due to the fact that results of previous annual polls, the company does in order to determine the quality of services offered to their clients, were not favorable; being that polls from the previous year show that in the past, its customer services valuation had reached a 77%; which means that its service has decreased 8%. For example, in the month of July, this year, we interviewed 6 coworkers, according to the information received, the existence of significant problems was identified and should be addressed with brevity. With this proposition of improvement, we will be able to and analyze and identify the shortcomings and suggest possible solutions in order to improve the reputation, quality and client satisfaction of the company, and at the same time reach a growth of 14% of annual income. This investigation employs a qualitative methodology, of descriptive type, non-experimental, because we describe the reality and compile data to propose improvements, without variables manipulation.
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