Bibliographic citations
Jaramillo, G., (2017). Implementación de la metodología 5´s para la reducción de costos de los servicios de mantenimiento mecánico en la división de maquinaria pesada de la empresa Maquinarias S.A. en el año 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/12324
Jaramillo, G., Implementación de la metodología 5´s para la reducción de costos de los servicios de mantenimiento mecánico en la división de maquinaria pesada de la empresa Maquinarias S.A. en el año 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/12324
@misc{renati/429913,
title = "Implementación de la metodología 5´s para la reducción de costos de los servicios de mantenimiento mecánico en la división de maquinaria pesada de la empresa Maquinarias S.A. en el año 2017",
author = "Jaramillo Yamunaque, Giovana",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT Currently the appearance of new competing companies and the increase of the demands of the clients respect to quality, shorter attention times and greater time of guarantee is determinant for the companies to implement strategies of continuous improvement that allow improving their processes. In this sense, the present work shows a proposal to increase customer satisfaction, reduce costs and increase the welfare of employees through the implementation of the 5'S methodology. The company has offered services of sale and after sales of heavy machinery such as mini loaders, backhoes, front loaders, sweepers, forklift and others dedicated to the earth movement. In order to know the current situation of the company. The time indicators has been analyzed from September 2015 to March 2017, comparing the information obtained with reference of our Standard Dealer; it was concluded the need to implement 5'S methodology considering it as a base for awareness in continuous improvement as a solving the main problems of wasted time in the post service area. KEYWORDS: methodology, 5'S, continuous improvement, sale, after sales, standard dealer, process improvement, heavy machinery.
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