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Assen, R., (2017). Control integrado de la producción y calidad y su incidencia del aseguramiento de la calidad en una metalmecánica [Tesis, Universidad Privada Del Norte]. https://hdl.handle.net/11537/12692
Assen, R., Control integrado de la producción y calidad y su incidencia del aseguramiento de la calidad en una metalmecánica [Tesis]. PE: Universidad Privada Del Norte; 2017. https://hdl.handle.net/11537/12692
@mastersthesis{renati/427482,
title = "Control integrado de la producción y calidad y su incidencia del aseguramiento de la calidad en una metalmecánica",
author = "Assen Torres, Ricardo",
publisher = "Universidad Privada Del Norte",
year = "2017"
}
Title: Control integrado de la producción y calidad y su incidencia del aseguramiento de la calidad en una metalmecánica
Authors(s): Assen Torres, Ricardo
Advisor(s): Baca López, Marcos Gregorio
OCDE field: https://purl.org/pe-repo/ocde/ford#2.11.04
Issue Date: 18-Dec-2017
Institution: Universidad Privada Del Norte
Abstract: Actualmente, la empresa metalmecánica; se dedica a la producción y comercialización de balones
de metal de 10 Kg., para envasado de gas propano de uso doméstico, para las distintas empresas
envasadoras y distribuidoras de gas como: Vitagas, Repsol, Energygas, Llamagas, Norgas y otros.
Siendo uno de sus objetivos visibles de la empresa, lograr cumplir con “Calidad y Seguridad”;
debido a que el producto tiene estrecha relación con la seguridad de las personas y por ende con
la calidad del producto.
No obstante, en un análisis preliminar se detectó que la empresa mantiene un alto porcentaje de
productos terminado con fallas de porosidad y otros aspecto que determinaban su imposibilidad de
ser llevados al mercado y consecuentemente su retroalimentación o reparación que incrementaba
el costo de producción, incumplimiento de metas, falto de calidad en los productos finales e
impuntualidad con la entrega de los productos a sus clientes. Todo ello se ha deducido que es
resultado de la falta de control de calidad en el proceso de producción; hecho que no permite que
cada uno de los pasos de manufactura sean realizados con criterio de calidad; por tal razón se
propone implementar un sistema de control integral del proceso de producción y calidad que
garantice el aseguramiento de la calidad total del producto final.
Del mismo modo cabe indicar que tanto para el diagnóstico como para la formulación de las
soluciones, se han utilizado herramientas como: el diagrama de Ishikawa; diagrama de
operaciones, diagrama de procesos, diagrama de distribución de planta, a fin de proponer la
implementación de un sistema de control y supervisión de la calidad en cada fase del proceso de
producción.
Los resultados obtenidos nos han indicado que el nivel de fallas encontrado un 33.3% falta de
exactitud en medidas de corte, 40% perforado inexacto, 16.7% embutidos con arrugas, 50%
porosidad en los golletes, 17% perforación por soldadura en asas, 33% perforación en armado de
cuerpos; todo ello está íntimamente ligado a la falta de control del proceso de producción, solo un
8.7% del total de las operaciones. En consecuencia la implementación de un sistema de control
permitirá reducir el nivel de fallas de los balones fabricados y mejorar el nivel de calidad de los
mismos, lo que se reflejará en la reducción de las mermas y fundamentalmente de balones con
perforaciones y fugas, logrando la calidad total de los balones producidos. Esto debe estar
apoyado también por un plan de mantenimientos, reparación equipos y maquinarias a fin de evitar
los desperfectos y paralizaciones. Se concluye con la propuesta planteada que se orienta a
obtener un una reducción sostenible de los balones con defectos (perforaciones y fugas). Se
recomienda a la empresa metalmecánica A&F E.I.R.L, efectuar y aplicar el sistema de control
integrado de producción y calidad en la supervisión de los procesos, para reducir los defectos y
mejora de la calidad. Incrementando la rentabilidad de la organización.
Currently, the metalworking company; is dedicated to the production and commercialization of metal balls of 10 Kg., for packaging of propane gas for domestic use, for the different packaging companies and gas distributors such as: Vitagas, Repsol, Energygas, Llamagas, Norgas and others. Being one of its visible objectives of the company, achieving compliance with "Quality and Safety"; because the product has a close relationship with the safety of people and therefore with the quality of the product. However, in a preliminary analysis it was found that the company maintains a high percentage of finished products with porosity faults and other aspects that determined its impossibility to be brought to the market and consequently its feedback or repair that increased the cost of production, non-compliance with goals, lack of quality in the final products and unpunctuality with the delivery of the products to their customers. All this has been inferred that it is the result of the lack of quality control in the production process; a fact that does not allow each of the manufacturing steps to be carried out with quality criteria; For this reason, it is proposed to implement a system of integral control of the production and quality process that guarantees the assurance of the total quality of the final product. In the same way, it should be noted that tools such as the Ishikawa diagram have been used both for the diagnosis and for the formulation of the solutions; diagram of operations, process diagram, plant distribution diagram, in order to propose the implementation of a quality control and supervision system in each phase of the production process. The results obtained have shown us that the level of faults found a 33.3% lack of accuracy in cutting measures, 40% inaccurate perforation, 16.7% sausages with wrinkles, 50% porosity in the necks, 17% perforation by welding in handles, 33 % piercing in body armor; all this is closely linked to the lack of control of the production process, only 8.7% of the total operations. Consequently, the implementation of a control system will reduce the level of failures of manufactured balloons and improve the level of quality thereof, which will be reflected in the reduction of the losses and fundamentally of balls with perforations and leaks, achieving the total quality of the balls produced. This must also be supported by a maintenance plan, repair equipment and machinery in order to avoid damage and stoppages. It concludes with the proposed proposal that aims to obtain a sustainable reduction of balloons with defects (perforations and leaks). It is recommended to the metal-mechanic company E.I.R.L, to carry out and apply the system of integrated control of production and quality in the supervision of the processes, to reduce the defects and improve the quality. Improving the profitability of the organization.
Currently, the metalworking company; is dedicated to the production and commercialization of metal balls of 10 Kg., for packaging of propane gas for domestic use, for the different packaging companies and gas distributors such as: Vitagas, Repsol, Energygas, Llamagas, Norgas and others. Being one of its visible objectives of the company, achieving compliance with "Quality and Safety"; because the product has a close relationship with the safety of people and therefore with the quality of the product. However, in a preliminary analysis it was found that the company maintains a high percentage of finished products with porosity faults and other aspects that determined its impossibility to be brought to the market and consequently its feedback or repair that increased the cost of production, non-compliance with goals, lack of quality in the final products and unpunctuality with the delivery of the products to their customers. All this has been inferred that it is the result of the lack of quality control in the production process; a fact that does not allow each of the manufacturing steps to be carried out with quality criteria; For this reason, it is proposed to implement a system of integral control of the production and quality process that guarantees the assurance of the total quality of the final product. In the same way, it should be noted that tools such as the Ishikawa diagram have been used both for the diagnosis and for the formulation of the solutions; diagram of operations, process diagram, plant distribution diagram, in order to propose the implementation of a quality control and supervision system in each phase of the production process. The results obtained have shown us that the level of faults found a 33.3% lack of accuracy in cutting measures, 40% inaccurate perforation, 16.7% sausages with wrinkles, 50% porosity in the necks, 17% perforation by welding in handles, 33 % piercing in body armor; all this is closely linked to the lack of control of the production process, only 8.7% of the total operations. Consequently, the implementation of a control system will reduce the level of failures of manufactured balloons and improve the level of quality thereof, which will be reflected in the reduction of the losses and fundamentally of balls with perforations and leaks, achieving the total quality of the balls produced. This must also be supported by a maintenance plan, repair equipment and machinery in order to avoid damage and stoppages. It concludes with the proposed proposal that aims to obtain a sustainable reduction of balloons with defects (perforations and leaks). It is recommended to the metal-mechanic company E.I.R.L, to carry out and apply the system of integrated control of production and quality in the supervision of the processes, to reduce the defects and improve the quality. Improving the profitability of the organization.
Link to repository: https://hdl.handle.net/11537/12692
Discipline: Maestría en Dirección de Operaciones y Cadena de Abastecimiento
Grade or title grantor: Universidad Privada del Norte. Escuela de Posgrado y Estudios Continuos
Grade or title: Maestro en Dirección de Operaciones y Cadena de Abastecimiento
Register date: 2-Feb-2018
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