Bibliographic citations
Pastor, J., (2017). Mejora de la eficacia del área de operación de sistemas hídricos de la empresa Confipetrol mediante la aplicación del sistema de gestión de calidad en el año 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/11343
Pastor, J., Mejora de la eficacia del área de operación de sistemas hídricos de la empresa Confipetrol mediante la aplicación del sistema de gestión de calidad en el año 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/11343
@misc{renati/421652,
title = "Mejora de la eficacia del área de operación de sistemas hídricos de la empresa Confipetrol mediante la aplicación del sistema de gestión de calidad en el año 2017",
author = "Pastor Uzuriaga, Jorge Luis",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The present work stems from the need to improve the efficiency of the area of Operation of Water Systems of the company CONFIPETROL ANDINA SA (hereinafter CONFIPETROL) to increase the level of satisfaction of its client EG Perú (hereinafter the CLIENT), and consequently , Increase the chances of renewing the commercial contract that binds them. The first part shows the general aspects, the approach of the problem and the objectives. The second part shows information referring to the concepts and tools that will be used for the development of the study. The third part shows the current situation of the area, then the improvement opportunities are determined using the model of quality management system based on ISO 9001, version 2015, after determining and developing the improvement proposal And finally determines the cost benefit that will be obtained from the application of the proposed improvements. The fourth part presents the results, conclusions and recommendations resulting from the study. KEYWORDS: effectiveness, continuous improvement, approach to processes, hydroelectric power systems.
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