Citas bibligráficas
Chirinos, X., Ponce, M. (2022). El estrés laboral y la percepción de la calidad de servicio de los funcionarios de las agencias bancarias, Lima, 2021 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/29998
Chirinos, X., Ponce, M. El estrés laboral y la percepción de la calidad de servicio de los funcionarios de las agencias bancarias, Lima, 2021 [Tesis]. PE: Universidad Privada del Norte; 2022. https://hdl.handle.net/11537/29998
@misc{renati/421305,
title = "El estrés laboral y la percepción de la calidad de servicio de los funcionarios de las agencias bancarias, Lima, 2021",
author = "Ponce Pillaca, Milagros",
publisher = "Universidad Privada del Norte",
year = "2022"
}
Through the following research, the relationship between work stress and the perception of the quality of service of officials of banking agencies in the department of Lima 2021 has been determined. The research methodology has been used with a quantitative approach of nonexperimental design, of correlational descriptive scope and cross-sectional. The technique is the survey and the instrument is the collection of data through a questionnaire which was carried out by the authors of the present investigation which is comprised of 24 questions that evaluate both variables. The instrument has been validated by 3 experts and according to the results of Cronbach's Alpha, this instrument has a reliability of 0.792. The sample is made up of 100 officials of the banking agencies in the department of Lima in the year 2021, this being a non-probabilistic and convenience sample. The information obtained from the surveys was processed through the Microsoft Excel program and the SPSS statistical program with the Spearman correlation coefficient, which obtained -0.436 as a result, thus demonstrating that there is an inversely proportional relationship of low level between work stress and stress. quality of services of officials of banking agencies, Lima, 2021..
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