Bibliographic citations
Ramos, P., Rojas, D. (2024). Análisis de la Relación entre la Gestión de Inventario y la Satisfacción del cliente en la Empresa de Helados Tailandeses Suan Rolls, 2024 [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/674952
Ramos, P., Rojas, D. Análisis de la Relación entre la Gestión de Inventario y la Satisfacción del cliente en la Empresa de Helados Tailandeses Suan Rolls, 2024 [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2024. http://hdl.handle.net/10757/674952
@misc{renati/419732,
title = "Análisis de la Relación entre la Gestión de Inventario y la Satisfacción del cliente en la Empresa de Helados Tailandeses Suan Rolls, 2024",
author = "Rojas Santiago, Doris Pieryna De Los Angeles",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2024"
}
The study "Analysis of the Relationship between Inventory Management and Customer Satisfaction at Suan Rolls Thai Ice Cream Company, 2024" examines the influence of inventory management on customer satisfaction at Suan Rolls. The research identified critical problems related to the availability of inputs, which affect the production chain and the quality of final products, negatively impacting customer satisfaction. The study was conducted under a quantitative approach, with a descriptive scope and a non-experimental design of cross-sectional temporality. Documentary review and record analysis were used to evaluate inventory management and customer satisfaction, using a sample of active and operative companies in the market. The findings revealed that input supply disruptions and supplier inconsistency create uncertainty and hinder Suan Rolls' ability to keep production aligned with demand. In addition, it was found that three strategies were considered to address these problems: adaptation, leveling, and mathematical scheduling. Of which, the mathematical scheduling strategy stood out as the most effective, improving planning, decision making and resource optimization. The results led to the conclusion that mathematical programming allows for more efficient inventory management, ensuring the availability of inputs and improving production continuity. In addition, it offers financial and operational advantages by reducing operating costs, minimizing waste and increasing production efficiency, which contributes to better financial control and greater profitability for the company.
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