Bibliographic citations
Chuquihuanga, E., Monge, K. (2017). Implementación de un manual de organización y funciones y un manual de procesos para el área convexusmedia de la empresa Convexus Comunicaciones Redes y Sistemas S.A.C. En el período 2017 [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/11517
Chuquihuanga, E., Monge, K. Implementación de un manual de organización y funciones y un manual de procesos para el área convexusmedia de la empresa Convexus Comunicaciones Redes y Sistemas S.A.C. En el período 2017 [Tesis]. PE: Universidad Privada del Norte; 2017. https://hdl.handle.net/11537/11517
@misc{renati/414779,
title = "Implementación de un manual de organización y funciones y un manual de procesos para el área convexusmedia de la empresa Convexus Comunicaciones Redes y Sistemas S.A.C. En el período 2017",
author = "Monge Flores, Katheryn",
publisher = "Universidad Privada del Norte",
year = "2017"
}
ABSTRACT The present thesis is developed in the ConvexusMedia area of the company Convexus Comunicaciones, Redes y Sistemas S.A.C., hereinafter Convexus. This area provides comprehensive solutions for multimedia services and products such as videoconferencing and audiovisuals for important companies in the different economic sectors of Peru. In the ConvexusMedia area weaknesses have been detected in the personnel which are related to the fulfillment of functions, so it is possible to be mentioned that the organizational objectives have not been diffused so that all work aligned based on them, for example they do not know the mission, vision and objectives of the company and / or area; activities that are not contemplated in an Organization and Functions Manual, there is duplication and lack of knowledge on the part of the staff; lack of induction when a new employee joins; there is no document that indicates and supports the minimum requirements of the position; lack of communication and coordination among employees which is reflected in customer dissatisfaction; In view of the need to obtain a quality certification, the processes documented and disseminated are not available in a Process Manual; so also to present internal or external audits would show the inconvenience of the absence of a FOM and Process Manual that determines the responsibilities in each job. Administrative manuals are documents that serve as a means of communication and coordination to record and transmit in an orderly and systematic way an organization's information (background, legislation, structure, objectives, policies, systems, procedures, etc.), as well as the instructions and guidelines that are considered necessary for better performance of their tasks. Finkowsky (1998, p.147). The FOM is important because its implementation reduces coordination conflicts between areas, delimits responsibilities, increases organizational productivity, increases internal and external customer satisfaction, and quality certifications require it as indispensable. It also serves as a basis for evaluating performance, salary levels, and professional development, among others. Ríos (2010) The Process Manual facilitates the identification and improvement of problems, this is based on the processes of each of the areas that make up the company, allows to know the operation of the organization and shows how all members of each job should work in coordination for the fulfillment of the organizational objectives. Ríos (2010) Therefore, the FOM and Process Manual will be developed for the ConvexusMedia area with the aim of reducing the problems described initially and thus increase the productivity of the company, improve processes and increase customer satisfaction.
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