Bibliographic citations
Gallegos, K., Arce, L. (2023). Propuesta de mejora para incrementar el nivel de servicio en una empresa de sector de consumo masivo aplicando gestión por procesos e inventarios [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/672365
Gallegos, K., Arce, L. Propuesta de mejora para incrementar el nivel de servicio en una empresa de sector de consumo masivo aplicando gestión por procesos e inventarios [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/672365
@misc{renati/414733,
title = "Propuesta de mejora para incrementar el nivel de servicio en una empresa de sector de consumo masivo aplicando gestión por procesos e inventarios",
author = "Arce Calero, Luz Mariana",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
This professional work is based on an improvement proposal to increase the level service in a company of mass consumption sector. The necessary data was obtained to analyze the main reasons which were stock out and error in the sales forecast. Through the investigation of techniques, tools and methodologies, the improvement model was proposed. Four skus from the cereal category were selected, which had the highest sales within the universe of products to capture the results of the implementation. Through process management, the time for transferring merchandise between the production plant and the warehouses was improved, and it was possible to reach the objective of the transfer efficiency indicator (98%). With the EOQ inventory method, improvements were obtained in stock availability, which is reflected in the stock-out percentage (3%). Finally, through forecasts it was possible to reduce the deviation at the sku level (22.6%). The service level achieved after execution was 86.5%, 0.5 points above the expected goal.
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