Bibliographic citations
Angulo, K., Siesquen, S. (2023). Optimización de los roles y aptitudes gerenciales para potenciar el rendimiento de los asesores de ventas de un outsourcing para una entidad financiera durante el Año 2022 [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/671310
Angulo, K., Siesquen, S. Optimización de los roles y aptitudes gerenciales para potenciar el rendimiento de los asesores de ventas de un outsourcing para una entidad financiera durante el Año 2022 [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/671310
@misc{renati/412010,
title = "Optimización de los roles y aptitudes gerenciales para potenciar el rendimiento de los asesores de ventas de un outsourcing para una entidad financiera durante el Año 2022",
author = "Siesquen Castillo, Stephanie Elizabeth",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
In these times, the importance of managerial functions and skills has a high impact on achieving the goals of an organization's employees. For this reason, the purpose of this work is to optimize managerial roles and skills to enhance the performance of sales advisors in an outsourcing for institution financial during the year 2022. To carry out this study, a qualitative methodology was employed, using semi-structured interviews to obtain first-hand information and address the research questions. Interviews were conducted with 24 employees, including the commercial manager, regional manager, supervisor, and sales advisors. It was determined that there is a need to improve managerial roles and skills, as they influence the achievement of sales advisors' objectives. Additionally, the lack of proper supervision and effective direction from management towards the sales team was identified. On the other hand, adherence to job descriptions and motivational initiatives, when combined, helps mitigate low performance among executives, improves daily work focus, and increases effort and dedication from the sales force. Finally, these results underscore the importance of organizational behavior.
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