Bibliographic citations
Fuertes, N., (2023). Rediseño del sistema web del Hospital Nacional Arzobispo Loayza mediante la Metodología Lean UX para para satisfacer la necesidad de agendamiento de citas [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/669855
Fuertes, N., Rediseño del sistema web del Hospital Nacional Arzobispo Loayza mediante la Metodología Lean UX para para satisfacer la necesidad de agendamiento de citas [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/669855
@misc{renati/408978,
title = "Rediseño del sistema web del Hospital Nacional Arzobispo Loayza mediante la Metodología Lean UX para para satisfacer la necesidad de agendamiento de citas",
author = "Fuertes Olivares, Nicoll Victoria Delfina",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The purpose of this research project is to determine the most suitable alternative based on the Lean UX methodology to improve the functionalities and increase the usefulness of the web appointment scheduling system that the Hospital Arzobispo Loayza implemented in the year 2023, taking into account the great importance of the application of the methodology for the web system since it is based on developing a product focused on the user experience, so it will be very useful for the hospital to have information on international applications within the health sector and companies that took action in the development of a system without taking into account what were the needs that the patient faces when using it. The project proposes the elaboration of a descriptive type of research methodology, with a documentary design since the information that will be used to gather the information will be through external and internal sources. These will be through publications of official institutions, magazines, newspapers, academic books, among others. Also, internal sources such as requests through the parts desk about the system's appointment reports, implementation processes and efficiency indicators of the applied system. To make known the problems faced by the hospital and which are the factors that influence the low utility of the system. It is concluded that after developing the research and data collection it can be known that through the background that applies the development of a user-centered design increases the loyalty of patients and increases the usefulness of the system.
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