Bibliographic citations
Gilvonio, A., Benavides, M. (2023). La Inteligencia Emocional del líder y su influencia en el desempeño laboral desde la percepción del trabajador de Casinos autorizados de Lima Metropolitana, 2023 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/669028
Gilvonio, A., Benavides, M. La Inteligencia Emocional del líder y su influencia en el desempeño laboral desde la percepción del trabajador de Casinos autorizados de Lima Metropolitana, 2023 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/669028
@misc{renati/407706,
title = "La Inteligencia Emocional del líder y su influencia en el desempeño laboral desde la percepción del trabajador de Casinos autorizados de Lima Metropolitana, 2023",
author = "Benavides Jauregui, Maria Del Pilar",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
Emotional skill or emotional intelligence (EI) has assumed a fundamental role that provides the ability to face successful situations, as well as conflict resolution and job growth. In the course of the research, the topic of “emotional intelligence of the leader from the perspective of the authorized casino worker in Metropolitan Lima, 2023“ was addressed. The objective is to evaluate how EI influences job performance, analyzing five dimensions: empathy, social skills, self-awareness, motivation, self-regulation. This analysis adopts an explanatory perspective and is situated within a quantitative methodological approach, employing a cross-sectional design that does not involve experimentation. A questionnaire was applied based on Daniel Goleman's T-24 model of Emotional Intelligence and Campbell's 1993 model of questions, within the Likert levels of measurement. Experts carried out the validation of the questionnaire, the sample comprised 350 workers. It was concluded that the leader's EI from the employee's perspective has a relevant influence (R2=35.6%) on work performance. What the percentage value of this measurement means is that the emotions well managed by the leader are reflected in the emotions and behaviors of subordinates. It is recommended that entertainment and gaming companies reinforce, train and encourage the ability to cultivate emotional skills or emotional intelligence as an essential component in the ideal profile for an efficient leader, in addition to creating more links in relation to democracy, affiliation and participation.
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