Bibliographic citations
Paredes, P., Munarriz, A. (2023). El uso de TIC y su relación en el desempeño logístico de pymes exportadoras peruanas del sector transporte terrestre en 2020-2022. [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/668924
Paredes, P., Munarriz, A. El uso de TIC y su relación en el desempeño logístico de pymes exportadoras peruanas del sector transporte terrestre en 2020-2022. [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/668924
@misc{renati/407520,
title = "El uso de TIC y su relación en el desempeño logístico de pymes exportadoras peruanas del sector transporte terrestre en 2020-2022.",
author = "Munarriz Ñañez, Angel Eduardo",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The use and implementation of ICT has presented improvements in the communication and performance of companies where it is reflected that there is a direct relationship between the use of ICT and performance. Which allows the effective exchange of information, the improvement in productivity and performance of operations, in addition to generating competitive advantages through the optimization of the supply chain. In chapter 1, the conceptual framework, background, theoretical bases and global, regional and local analysis of the sector to be investigated was carried out. With the information collected, the dimensions of each variable for ICTs were defined, networks, terminals and equipment, and services were defined, as is, as well as for the logistics performance dimension that the dimensions of costs, time and efficiency were raised. In chapter 2, the general and specific problems were detailed, as well as the objectives and hypotheses that will help us with the analysis and the results that we intend to find. For chapter 3, the methodology to be used was defined. With this, it was chosen to use a quantitative approach, of correlational scope and non-experimental methodological design. For data collection, the database generated by Peru top 10,000 on SMEs in the land transport sector was used, to whom a questionnaire was sent by mail, obtaining 36 surveys as a result. Finally, in chapter 4 and 5, the analyzes were carried out using the SPPS program and the reliability of Cronbach's Alpha in order to validate our hypotheses that demonstrated the direct and significant relationship between the use of ICT and logistics performance. Thus verifying that the results found in the background are also presented in Peruvian SMEs in the land transport sector.
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