Bibliographic citations
Nuñez, C., (2023). El impacto de la inteligencia artificial en la automatización de procesos en el área de “front desk” [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/668709
Nuñez, C., El impacto de la inteligencia artificial en la automatización de procesos en el área de “front desk” [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2023. http://hdl.handle.net/10757/668709
@misc{renati/407128,
title = "El impacto de la inteligencia artificial en la automatización de procesos en el área de “front desk”",
author = "Nuñez Mestanza, Christian",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2023"
}
The general objective of this research work is to analyze the impact of artificial intelligence on the automation of processes in the "front desk" area of hotels. That is why, we look for how these variables influence the hospitality industry. For this, it has been chosen to use a methodology of literary review with an integrative approach where academic sources, theses, books, and magazines that are linked to the hotel industry were used. In addition, sources developed by authors in Spanish and English were used to obtain a broad view of the different points of view of the researchers. The positive changes in the hotel sector have been taking place thanks to the implementation of technology in their processes, so that they are at the forefront operating with the resources they have so that they generate benefits and advantages when carrying out their operations. Likewise, they operate in a market that is revolutionizing and taking advantage of technology for efficient and effective use. In the same line, adapting to technological changes will depend on which processes are going to be implemented in a way that facilitates the work and provides support to the human factor in certain tasks.
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