Bibliographic citations
Aranda, J., Javier, D. (2022). Percepción de la calidad en el servicio logístico de los freight forwarders y su relación con los determinantes de la competitividad en la cadena de suministro de las agroexportadoras de palta a EE. UU. durante los años 2020 al 2021 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/667779
Aranda, J., Javier, D. Percepción de la calidad en el servicio logístico de los freight forwarders y su relación con los determinantes de la competitividad en la cadena de suministro de las agroexportadoras de palta a EE. UU. durante los años 2020 al 2021 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2022. http://hdl.handle.net/10757/667779
@misc{renati/405073,
title = "Percepción de la calidad en el servicio logístico de los freight forwarders y su relación con los determinantes de la competitividad en la cadena de suministro de las agroexportadoras de palta a EE. UU. durante los años 2020 al 2021",
author = "Javier Flores, Daniela Elizabeth",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2022"
}
The principal role of freight forwarders as intermediaries facilitates the tasks of exporters and importers in foreign trade processes. An aspect that demonstrated deficiencies at the beginning of the pandemic in 2019, when the interruptions and challenges of the supply chain manifested the need for adaptability and change in the services within the supply chain, including the services offered by freight forwarders. The main objective of this thesis seeks to analyze the relationship between the quality of the logistics service of freight forwarders and the determinants of competitiveness in the supply chain of avocado agro-exporters to the US from 2020 to 2021. For this, we proceeded with the search for background and theoretical bases at the national and international level that established the theoretical foundations to determine the dimensions analyzed for the variables: “Logistics service quality“ and “Competitiveness in the supply chain“. supply“ A quantitative research approach with a cross-correlational design was established, using a questionnaire, and the perception of the population was determined to validate the hypotheses raised. The SPSS software was used to analyze the data obtained from the 11 representatives of avocado agro-exporting companies to the US and 6 key actors within the problem. Finally, the significance value of 0.994 and the Rho Spearman coefficient of -0.002 were obtained, determining that there is no relationship between the variable’s quality of the logistics service and competitiveness in the supply chain.
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