Bibliographic citations
Hurtado, D., Jaimes, M. (2022). La inteligencia emocional y el compromiso organizacional en la fuerza de venta de la banca múltiple, en Lima Metropolitana, 2021 [Tesis, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/667026
Hurtado, D., Jaimes, M. La inteligencia emocional y el compromiso organizacional en la fuerza de venta de la banca múltiple, en Lima Metropolitana, 2021 [Tesis]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2022. http://hdl.handle.net/10757/667026
@misc{renati/403681,
title = "La inteligencia emocional y el compromiso organizacional en la fuerza de venta de la banca múltiple, en Lima Metropolitana, 2021",
author = "Jaimes Huamán, Milenny Marissa",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2022"
}
For the past 2 years, we have been going through the Covid 19 pandemic worldwide, resulting in a negative impact on all economic sectors, and the banking sector in Peru was not exempt from this. For this reason, the collaborators of these organizations were directly affected, since many of them were fired or had big salary cuts that affected their lifestyles and emotions a lot. The objective of this research is to analyze the relationship between Emotional Intelligence and Organizational Commitment in the multiple banking sales force, in Metropolitan Lima during 2021. For this, based on the non-experimental research design with a quantitative approach, it was decided to apply different surveys to three experts on the subject for the collection of qualitative information, which allowed us to validate the reliability of the surveys formulated to be applied in the objective sample. While the quantitative information was obtained through virtual forms designed with the Likert scale, which was validated in a sample of 384 employees of the sales force of the different banks of Metropolitan Lima being analyzed through SPSS software. The results were obtained by applying the Rho Spearman technique, which allowed validating each of the hypotheses proposed, demonstrating that there is a direct correlation between the main variables in a significant way and the same for each of the dimensions analyzed.
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