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Terrones, M., Sánchez, M. (2018). Satisfacción del usuario en la reutilización del agua de lavadora en sanitarios [Tesis, Universidad Privada del Norte]. https://hdl.handle.net/11537/14064
Terrones, M., Sánchez, M. Satisfacción del usuario en la reutilización del agua de lavadora en sanitarios [Tesis]. PE: Universidad Privada del Norte; 2018. https://hdl.handle.net/11537/14064
@misc{renati/400809,
title = "Satisfacción del usuario en la reutilización del agua de lavadora en sanitarios",
author = "Sánchez Díaz, Milagros",
publisher = "Universidad Privada del Norte",
year = "2018"
}
Title: Satisfacción del usuario en la reutilización del agua de lavadora en sanitarios
Authors(s): Terrones Davan, Mari Cruz; Sánchez Díaz, Milagros
Advisor(s): Cerquín Quispe, Rogger
Keywords: Agua; Recursos hídricos; Conservación de recursos
OCDE field: https://purl.org/pe-repo/ocde/ford#2.01.01
Issue Date: 9-Sep-2018
Institution: Universidad Privada del Norte
Abstract: RESUMEN
En la actualidad tenemos un déficit de agua sumamente preocupante para todo el mundo, es por
ello que se busca disminuir su gasto y reutilización de tan fundamental liquido; el objetivo de la
presente investigación consiste en conocer el grado de satisfacción de los usuarios en ocho
departamentos que reutilizan agua de lavadoras en sanitarios, para lo cual se aplicó una encuesta
a cada miembro de familia, dicha encuesta consta de 32 preguntas divididas en tres partes:
Infraestructura, Operación y Mantenimiento; y Nivel de Satisfacción, para medir la satisfacción de
los usuarios, cada pregunta fue medida por la escala de Likert: 1 muy baja , 2 Baja, 3 media, 4 Alta
y 5 muy Alta. Seguidamente los resultados obtenidos indican que el 0.00% de usuarios consideran
que el nivel de satisfacción es muy bajo, y el 65.23% consideró el nivel de satisfacción muy alto, el
24.22% consideró el nivel de satisfacción alto y el porcentaje restante se encuentran entre baja,
media, evidenciándose claramente que los usuarios sienten o están de acuerdo con el servicio que
brinda el nuevo sistema instalado, de recojo, filtración, almacenamiento, bombeo y distribución a
sanitarios, en la ciudad de Cajamarca, año 2017; Para tal efecto recomendamos este tipo de
sistemas en edificios multifamiliares y viviendas unifamiliares ya que permite un eficiente uso de
recurso de agua potable y por consiguiente una satisfacción de los usuarios.
ABSTRACT At present we have a water deficit that is extremely worrying for everyone, that is why we are looking to reduce its expense and reuse of such a fundamental liquid; The objective of this research is to know the degree of satisfaction of users in eight departments that reuse water from washing machines in toilets, for which a survey was applied to each family member, said survey consists of 32 questions divided into three parts : Infrastructure, Operation and Maintenance; and Level of Satisfaction, to measure the satisfaction of the users, each question was measured by the Likert scale: 1 very low, 2 Low, 3 medium, 4 High and 5 Very High. Then the results obtained indicate that 0.00% of users consider that the level of satisfaction is very low, and 65.23% considered the level of satisfaction very high, 24.22% considered the level of satisfaction high and the remaining percentage are between low , media, evidencing clearly that users feel or agree with the service provided by the new system installed, collection, filtration, storage, pumping and distribution to toilets, in the city of Cajamarca, year 2017; For this purpose we recommend this type of systems in multi-family buildings and single-family homes, since it allows an efficient use of drinking water resources and consequently a satisfaction of the users.
ABSTRACT At present we have a water deficit that is extremely worrying for everyone, that is why we are looking to reduce its expense and reuse of such a fundamental liquid; The objective of this research is to know the degree of satisfaction of users in eight departments that reuse water from washing machines in toilets, for which a survey was applied to each family member, said survey consists of 32 questions divided into three parts : Infrastructure, Operation and Maintenance; and Level of Satisfaction, to measure the satisfaction of the users, each question was measured by the Likert scale: 1 very low, 2 Low, 3 medium, 4 High and 5 Very High. Then the results obtained indicate that 0.00% of users consider that the level of satisfaction is very low, and 65.23% considered the level of satisfaction very high, 24.22% considered the level of satisfaction high and the remaining percentage are between low , media, evidencing clearly that users feel or agree with the service provided by the new system installed, collection, filtration, storage, pumping and distribution to toilets, in the city of Cajamarca, year 2017; For this purpose we recommend this type of systems in multi-family buildings and single-family homes, since it allows an efficient use of drinking water resources and consequently a satisfaction of the users.
Link to repository: https://hdl.handle.net/11537/14064
Discipline: Ingeniería Civil
Grade or title grantor: Universidad Privada del Norte. Facultad de Ingeniería
Grade or title: Ingeniero Civil
Register date: 13-Nov-2018
This item is licensed under a Creative Commons License