Bibliographic citations
Anchante, K., Cobeñas, G. (2022). La relación entre el uso de las tecnologías en hoteles y la experiencia del huésped [Trabajo de investigación, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/661136
Anchante, K., Cobeñas, G. La relación entre el uso de las tecnologías en hoteles y la experiencia del huésped [Trabajo de investigación]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2022. http://hdl.handle.net/10757/661136
@misc{renati/400500,
title = "La relación entre el uso de las tecnologías en hoteles y la experiencia del huésped",
author = "Cobeñas Changa, Gianella Janet",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2022"
}
The use of technology has had a growing development; trends have been changing and developing according to the environment. Being that technology is an essential tool for the optimal development of companies, it generates better management, facilitates accessibility and, above all, triggers experiences in the space found. For this reason, the hotel sector has chosen to use new technologies in its services and products, which leads to positive impacts on the level of guest satisfaction, allowing them to identify their main needs to be able to attend in a personalized way. In this research, the current use of technologies and their relationship with the guest experience in hotels is disclosed. The methodology used is the literary review with an integrative approach, in which the academic sources on the subject under investigation are examined, criticized and synthesized in order to find new definitions and perspectives. Likewise, there is academic information available about the relationship between the use of technology in hotel services and the guest experience. However, the available academic information is scattered, so it is required to synthesize and analyze it in a single document. It is concluded that the use of technology is essential in the experiences provided to customers, because it contributes to satisfaction, loyalty, offers personalized service and facilitates the activities of guests during their stay at the hotel.
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