Bibliographic citations
Altuna, D., Mendoza, L. (2022). Propuesta de mejora para reducir los productos no atendidos en una empresa importadora del sector de comunicaciones, aplicando la metodología S&OP [Trabajo de Suficiencia Profesional, Universidad Peruana de Ciencias Aplicadas (UPC)]. http://hdl.handle.net/10757/660862
Altuna, D., Mendoza, L. Propuesta de mejora para reducir los productos no atendidos en una empresa importadora del sector de comunicaciones, aplicando la metodología S&OP [Trabajo de Suficiencia Profesional]. PE: Universidad Peruana de Ciencias Aplicadas (UPC); 2022. http://hdl.handle.net/10757/660862
@misc{renati/400317,
title = "Propuesta de mejora para reducir los productos no atendidos en una empresa importadora del sector de comunicaciones, aplicando la metodología S&OP",
author = "Mendoza Huamani, Liset Betsi",
publisher = "Universidad Peruana de Ciencias Aplicadas (UPC)",
year = "2022"
}
The sector telecommunications have a great growth in Peru according to the INEI in 2021 in the GDP of the last quarter it had a little increase of 4.1%. However, importing companies and wholesale distributors of telecommunications equipment have had the problem of not being able to meet customer requirements, not being able to cover all of the requirements, generating the main problem of "Products not serviced". This problem not only affects the level of service but the profitability of the company, reducing the ability to compete in the market. This research work focuses on analyzing a wholesale company in the telecommunications sector which imports and sells Telecommunications equipment, the research seeks to minimize the amount of unattended products by analyzing the different tools of the supply chain, selecting the most optimal one that reduce the level of unattended products. Finally, this research work has as its main objective to select the most appropriate tool with the philosophy of transversal communication between the areas of the company for the solution of the root causes of the problem, in addition to implementing proposals for improvement with the company, to in order to optimize the level of sales services. In this way, the number of unattended products will be minimized and customers will have more confidence in the level of service that is being delivered. In addition, the processes will be standardized and optimized to be more efficient and increase the level of service of the company under study.
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